FREQUENTLY ASKED QUESTIONS
HOW DO THE CUSTOM PORTRAITS WORK?
Once you select the type of portrait you would like and place your order, we will get a notice. From there we will contact you asking for pictures to use as references. The art time STARTS when you send us the pictures and we have confirmed we have everything we need! We will then create your custom portrait and send you a proof before printing!
HOW MANY PICTURES CAN I SEND FOR REFERENCES?
As many as it takes to get the picture you’re looking for! You can send us pictures of different people you would like to put all together or you can send us one picture of your family and a picture of some random person that you met thirty years ago and always thought could be your Great Uncle George! Just be sure to clarify in the email with your pictures what you would like us to use and how. We are not mind readers and it could hold up your production time if we need to chat back and forth, and back and forth to try and figure it out.
WHAT IS A PROOF?
The proof is what we will send you after we have a rough sketch and partial color completed. A proof is NOT the final picture. Once you receive the proof you may request changes or simply approve it. Please keep in mind that not all changes may be possible and if too many larger changes that affect the overall portrait are requested, extra charges may be appropriate. We do hold the right to cancel any orders if the proof process becomes too difficult and we feel unable to complete the order in the way you'd like.
HOW LONG DOES IT TAKE TO GET A CUSTOM PORTRAIT?
Once you place your order a proof will be sent to you within 2 weeks. If approved, the proof will be sent to the printing company within 72 hours. From there the company should have it printed and shipped in 1-2 weeks. *Please note shipping time can vary based on the mailing service and different times of year.*
If you make changes to the proof, the art process could take up to 3-4 weeks before being sent to the printing company.
WHY DO THE CUSTOM PORTRAITS COST SO MUCH?
These portraits are custom and take time to create. We charge by the amount of detail and difficulty of your portrait to help factor in how much time it will take. The size and material are a factor, if your portrait is taken directly from the printing and shipping companies. We do not inflate those charges.. We choose prices that are competitive with other artists and give you the best value.
WHAT IF I DON'T LIKE THE CUSTOM PORTRAIT ONCE IT ARRIVES?
Please contact us and we will help you out the best we can depending on the reason. Because it's a custom portrait a full refund will not be possible after you have approved the proof and it's been printed.
WHAT IS THE RETURN POLICY?
We dedicate a significant amount of time to carefully designing and planning each piece that we create. Given this, once we send you a proof to review and you approve, we are unable to offer full refunds.
Our work takes time, and we take it seriously, so we hope you understand. If you have any concerns with your proof, please let us know and we’ll work with you to correct any issues before we send anything to the print shop.